Shipping & Returns
Shipping & Refund/Return Policy
In-stock items will be shipped the same business day after receipt of your order and received by 3:00 pm cst.
Standard First Class Shipping: Cost varies by location.
All Expedited Shipping will be at additional cost by location.
Free Shipping offers - Please allow 7-10 business days for delivery.
All certified shipping will be at an additional cost.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. If we receive the item and it is used it will be destroyed and no replacement or refund will be available. The customer may also be blocked from making further purchases from the website. Shipping fees will not be returned.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trippyhousecompany.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately FINAL SALE items cannot be refunded.
Exchanges (if applicable)
We ONLY replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@trippyhousecompany.com with visual proof of defect or damage for Exchange request upon arrival.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Email info@trippyhousecompany.com to return your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
UPDATED: JAN2022 TRIPPY HOUSE COMPANY LLC